FAQ
When will my order be shipped?
Orders are processed and shipped within 1-3 business days.
How long does shipping take?
Shipping time depends on your location:
✅USA, Canada: 7-14 days ✅Europe: 7-12 days ✅Australia: 10-20 days
How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
Do you offer free shipping?
Yes! We offer Free Shipping on all orders 🚚✨.
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and other secure payment options.
Is it safe to shop on your website?
Absolutely! Our website is secured with SSL encryption, and we use trusted payment gateways to ensure your data is protected.
Can I return or exchange an item?
Yes! We offer a 30-day money-back guarantee. If you're not satisfied, you can return or exchange the item hassle-free.
What if my item arrives damaged?
If your order arrives damaged, simply send us a photo, and we’ll quickly resolve the issue – either by issuing a refund or sending a replacement.
Who is Scratch Art suitable for?
Our scratch art kits are perfect for both adults and kids – a great way to relax, spark creativity, and have fun.
How does Scratch Art work?
It's simple! Use the included stylus to scratch off the black coating, revealing vibrant colors underneath. The process is calming and satisfying – perfect for stress relief.
What’s included in the kit?
Each kit comes with a scratch art sheet, a wooden stylus, a brush to remove excess dust, and an instruction guide.
How can I contact you?
You can reach us at info@scrаart.com or through our contact form on the website. We respond within 24 hours.